Evalica^® believes in the importance of support & maintenance, as well as constant improvement of the solutions it delivers. Consequently, we offer a variety of support services to meet customers' unique needs. A standard support incident has a response time of:

- 6 hours during business hours (Monday to Friday 9am - 6pm GMT)
- 12 hours during other times

Customised support programs can be delivered as part of the solution. Add-hoc customisation services are available and charged by the hour.

Training

Evalica^® offers training for the solutions it provides. The courses are designed to train participants on the common features, functions, configuration and maintenance. Participants are provided with in-depth understanding of the delivered solution and the impact the solution can have on their business. Standard training is highly recommended for all Evalica's new customers.

In-Company Support

Evalica^® can deliver support services on an in-company basis by the means of short-term training & consulting or long-term expert insourcing.

Online Support

Instant messaging can be used to inquire on urgent support matters with our Support Staff.

Email & Web-based Support

Customers can ask unlimited number of solution-related questions using email or the Customer Zone of the Evalica^® website.

Hosting & Hardware Support

Evalica^® provides hosting & hardware support for the hosting servers it delivers within the scope of the initial project terms. Evalica^® can also provide hosting support for the servers purchased by customer independently and exclusively utilising the delivered solution.

Maintenance Agreement

Evalica^® solutions come with custom software maintenance agreement for the number of years as desired by customer. This software maintenance agreement allows the customer unlimited updates to latest version of any standard modules used in the solution and/or hour-based customisation services at a special maintenance rate.

For more details please email Evalica^® support team at: enquiryevalica.com